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03-25-2005, 07:47 AM
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#1 | | Regular Member
Join Date: Mar 2005
Posts: 26
Rep Power: 0 | Re: Dead Pixels (Sony's Responce) Please Sticky!
edit: i saw the posting on the front page, so i figured i'd post this.
According to an email allegedly sent out by the online retailer, Video Games Plus, Sony will not replace dead pixels in the PSP’s LCD screen. The malfunction is not under warranty.
The following email was reproduced in this forum:
“To all customers that have preordered a PSP unit,
There have been significant issues regarding the PSP unit and software which have arisen in the past 24hrs that we must update you on. We have already started to receive inventory and begun processing and getting orders ready to ship. The issues are as follow.
DEAD PIXEL WARRANTY AND TESTING…
We have just been infomned by Sony that they will not be warranting any dead pixel units. They are only warranting hardware defects ie broken buttons, malfuction with drive and so on. Dead Pixels are not considered a defect by Sony of America and will not be warrantied. With this new developement, Video games Plus will no longer be testing PSP units for dead pixels before shipping.
...Videogamesplus.ca sincerely apologizes for any inconveince this has caused any of our customers. Unfortunately with the late Sony announcements and decisions we have been left in a position to do our best to serve you under these unforseen circumstances. As always we appreciate your business and look forward to continuing to serve you in the outmost professional and courteous way.
Sincerely,
Steve Fiocco
President
www.videogamesplus.ca
Source: http://www.joystiq.com/entry/1234000037037383/ | 
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03-25-2005, 07:49 AM
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#2 | | Berserk
Join Date: Mar 2005
Posts: 1,284
Rep Power: 0 | Don't know if we need to sticky this just yet =). I'm pretty sure we all know this anyway since they say dead pixels are a normal part of the process in the Manual. | |
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03-25-2005, 08:01 AM
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#3 | | Regular Member
Join Date: Mar 2005
Posts: 26
Rep Power: 0 | Quote: |
Originally Posted by Zoglog Don't know if we need to sticky this just yet =). I'm pretty sure we all know this anyway since they say dead pixels are a normal part of the process in the Manual. | oh alright, well i saw the article on the front page, so i figured i'd post this. If the mods and/or admin has a problem with the title or dont feel like making it a sticky, feel free to rename this. | |
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03-25-2005, 08:11 AM
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#4 | | Berserk
Join Date: Mar 2005
Posts: 1,284
Rep Power: 0 | No it's cool as a thread, thanks for the info, i'll be watching this closely. Sony may change thier viewpoint in the future if enough people complain, though I find it unlikely. | |
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03-25-2005, 09:54 AM
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#5 | | Insane
Join Date: Mar 2005
Posts: 81
Rep Power: 0 | I went through 20 PSP units at Target before I found one that didn't have dimples, scratches or dead pixels. I'm sure they're really happy with me now. Good thing they didn't know about this. | |
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03-25-2005, 10:21 AM
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#6 | | Regular Member
Join Date: Mar 2005
Posts: 26
Rep Power: 0 | Quote: |
Originally Posted by redgopher I went through 20 PSP units at Target before I found one that didn't have dimples, scratches or dead pixels. I'm sure they're really happy with me now. Good thing they didn't know about this. | heh, thats funny. i cant beileive they let you go through that many. | |
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03-25-2005, 12:15 PM
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#7 | | Regular Member
Join Date: Mar 2005
Posts: 43
Rep Power: 0 | wow if sony can just exclude this out of the warrently, only a matter of time before other LCD producing companies will follow suit. | |
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03-25-2005, 02:43 PM
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#8 | | Insane
Join Date: Mar 2005
Posts: 81
Rep Power: 0 | I'm afraid to turn mine on again because I might find some that I missed and have to go back.... | |
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03-25-2005, 02:49 PM
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#9 | | Regular Member
Join Date: Mar 2005
Posts: 26
Rep Power: 0 | Quote: |
Originally Posted by ChrisStrife wow if sony can just exclude this out of the warrently, only a matter of time before other LCD producing companies will follow suit. | actually, all companies will only consider a lcd a defect if the dead pixels get as big as a quarter. so if you were to have 10 random dead pixels, they wont do anything for you.
and redgopher, dont worry, i had like 2, and i cant even notice them, but if its bad, better to check now. | |
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03-25-2005, 06:30 PM
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#10 | | Regular Member
Join Date: Mar 2005
Posts: 26
Rep Power: 0 | Damn, you guys are worrying me about this. I hate going back to the store and returning items. They always look at you like your the troublemaker or something!!!! | |
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